Refund Policy

At Kassrat, customer satisfaction is our priority. Please read our policy carefully to understand our cancellations, returns, and replacement procedures.

🔹 Cancellations – Orders are final and cannot be canceled.

🔹 Refunds – Only provided for incorrect items. Report within 48 hours of delivery for resolution. Contact us at kassrat.team@gmail.com with Order details.

🔹 Replacements – Available for damaged/defective products with a recorded unboxing video showing the issue. Submit within 48 hours of delivery. Contact us at kassrat.team@gmail.com with Order details. We will evaluate the case and may provide a replacement at our sole discretion.

🔹 Important – Orders returned due to wrong address, inactive phone, or customer negligence will incur shipping charges. We may deny replacements for misuse or insufficient proof.

For assistance, contact kassrat.team@gmail.com. Thank you for your support and choosing Kassrat!